Information We Collect

When you work with Shimmerburst, we collect information that helps us provide better testing process improvement services. This includes basic contact details you provide when reaching out to us, technical information about your current testing processes, and project-specific data shared during our consultation sessions.

We also gather usage data from our website to understand how visitors interact with our content. This helps us improve our services and create more useful resources for businesses looking to enhance their testing workflows.

• Contact information including name, email, and phone number
• Company details and project requirements you share with us
• Technical data about your current testing infrastructure
• Website analytics and interaction patterns
• Communication records from our consultations and support

How We Use Your Information

Your information serves specific purposes in our relationship with you. We use contact details to communicate about projects, share relevant insights about testing improvements, and provide ongoing support for implementations.

Technical information helps us understand your unique challenges and design solutions that actually work for your situation. We don't use your data for unrelated marketing or share project specifics with other clients.

Data Protection and Security

We take data security seriously because your business information matters. Our systems use industry-standard encryption for data transmission and storage. Access to client information is restricted to team members directly involved in your project.

Regular security audits and updates ensure our protection measures stay current with emerging threats. We also maintain secure backup systems to prevent data loss while keeping those backups equally protected.

• SSL encryption for all data transmission
• Restricted access controls for team members
• Regular security audits and system updates
• Secure, encrypted backup systems
• Incident response procedures for any security concerns

Your Rights and Control

You have complete control over the information we hold about you. At any time, you can request to see what data we have, ask us to update incorrect information, or request deletion of your records.

If you want to limit how we use your information or withdraw consent for certain activities, just let us know. We'll respect your preferences and adjust our practices accordingly.

Under Taiwan's Personal Data Protection Act, you have specific rights regarding your personal information. We comply fully with these regulations and make exercising your rights straightforward.

Data Sharing and Third Parties

We work with carefully selected partners who help us deliver our services, such as cloud hosting providers and communication tools. These partners only receive the minimum information necessary and are bound by strict confidentiality agreements.

We never share your project details, testing data, or business information with competitors or unrelated third parties. Any sharing that does occur is limited to operational necessities and always respects your confidentiality.

Data Retention and Deletion

We keep your information only as long as needed to serve you effectively or as required by Taiwan business regulations. Project-related data typically stays active during our engagement and for two years afterward to support any follow-up needs.

After retention periods expire, we securely delete your information unless you've specifically requested longer storage for reference purposes. You can always request earlier deletion if your business needs change.

• Active project data: Duration of engagement plus 24 months
• Contact information: Until you request removal or 3 years of inactivity
• Website analytics: Anonymized after 12 months
• Communication records: 3 years for business continuity

Cookies and Website Tracking

Our website uses cookies to improve your browsing experience and help us understand which content proves most valuable to visitors. These are standard web technologies that most sites use today.

You can control cookie settings through your browser preferences. Disabling cookies won't prevent you from using our site, though some features like remembering your preferences may not work as smoothly.

We don't use invasive tracking or create detailed profiles for advertising purposes. Our focus is on understanding general usage patterns to improve our content and services.

International Data Transfers

While Shimmerburst operates primarily in Taiwan, some of our technology partners may process data in other countries. When this happens, we ensure appropriate safeguards are in place to maintain your privacy protection standards.

Any international transfers comply with Taiwan's data protection requirements and include contractual protections equivalent to what you'd receive domestically. We regularly review these arrangements to ensure continued compliance.

Updates to This Policy

We review and update this privacy policy annually or whenever we make significant changes to our data practices. When updates occur, we'll notify existing clients directly and post the revised policy on our website.

Significant changes that affect how we use your information will always include clear notification and, where appropriate, a chance for you to opt out or adjust your preferences before the changes take effect.